Orders shipped to locations outside of the United States may not be returned or exchanged. Final sale only. We do not refund international shipping charges, duties, tariffs or customs fees.
Orders ship within 3-5 business days (excluding U.S. federal holidays), pending payment verification.
A flat rate of $12 will be charged for shipments to Canada. For shipments outside of the United States and Canada, a flat rate of $20 will be charged. The receiver is responsible for all duties, tariffs and customs fees. International orders are shipped via USPS First Class International, which typically takes 6-28 business days for delivery from the date of shipment and does not provide reliable tracking information. We cannot predict or control how long packages remain in customs. If you need to receive your order by a certain date, please notify us immediately at email@example.com. We cannot guarantee a delivery date, but will prioritize special requests whenever possible.
Once a shipment has been scanned and delivered by the mail carrier, all items will then be considered the sole responsibility and property of the customer. Bien Bien is not responsible for international shipments lost in transit.