Please read our international shipping policy carefully before you place an order. Orders shipped to locations outside of the United States may not be returned or exchanged; final sale only. We do not refund international shipping charges, duties, tariffs or customs fees.
Orders ship within 3-5 business days (excluding U.S. federal holidays), pending payment verification.
A minimum order amount of $150 is required for all orders shipping outside of the United States. A flat shipping rate of $30 will be charged. The receiver is responsible for all duties, tariffs and customs fees. International orders are shipped via UPS or DHL with a tracking number. You will receive this tracking number by email once your order has shipped. Please allow 14-21 business days for delivery from the date of shipment. If your shipment has not arrived within this delivery window, please contact the shipping courier. Once we ship your order, we do not have any control over the delivery status.
Shipments rejected by the receiver will not be refunded.
Once a shipment has been scanned and delivered by the mail carrier, all items will then be considered the sole responsibility and property of the customer. Bien Bien is not responsible for international shipments lost in transit. Please contact the shipping courier to submit a claim for lost packages.
Please note - many shipping couriers are experiencing delays due to Covid-19 that are beyond our control.