free standard shipping on us orders over $25.

DOMESTIC SHIPPING

We offer complimentary USPS first class shipping on all orders over $25 that ship to U.S. addresses.

We make every effort to process your order as soon as possible. Orders ship within 3-4 business days (excluding U.S. federal holidays), pending payment verification. Orders received after 12 Noon PST will be processed the following business day. During special promotions or new collection launches, please allow for additional processing time due to high order volume. We ship all orders via USPS First Class from Los Angeles. Delivery typically takes 2-5 business days from the date of shipment, but occasionally USPS experiences delays due to weather. If you have placed an order that needs to arrive by a certain date, please notify us as soon as possible at info@bienbienshop.com. While we cannot guarantee expedited delivery, we do our best to prioritize these orders and will try to accommodate special requests if notified as soon as your order has been placed. 

Once a shipment has been scanned and delivered by the mail carrier, all items will then be considered the sole responsibility and property of the customer. 

If you have placed an order as a gift, please notify us at info@bienbienshop.com. We offer complimentary gift wrapping and can also include a gift receipt as well as a handwritten note on behalf of the sender. 

INTERNATIONAL SHIPPING

Orders ship within 3-5 business days (excluding U.S. federal holidays), pending payment verification.

A flat rate of $12 will be charged for shipments to Canada. For all other shipments outside of the United States and Canada, a flat rate of $20 will be charged. The receiver is responsible for all duties, tariffs and customs fees. International orders are shipped via USPS First Class International, which typically takes 6-28 business days for delivery from the date of shipment and does not provide reliable tracking information. We cannot predict or control how long packages remain in customs. If you need to receive your order by a certain date, please notify us immediately at info@bienbienshop.com. We cannot guarantee a delivery date, but will prioritize special requests whenever possible. 

International orders may not be returned or exchanged, and we do not refund international shipping charges, duties, tariffs or customs fees. Final sale only.

Once a shipment has been scanned and delivered by the mail carrier, all items will then be considered the sole responsibility and property of the customer. Bien Bien is not responsible for international shipments lost in transit.

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